Excellent Service & Quality Workmanship
My wife and I wanted to take a few moments to thank you for the excellent service and quality workmanship in the recent installation of the Gacoflex Silicone Roof Coating System on our apartment and attached garage. You were selected over several competitors because of your knowledge of roof systems, presentation of the Gacoflex Roof Coating System, providing of coating sample products for our evaluation, and thorough explanation of the process.
Also, you presented yourself in a professional manner; not pushy, etc. You let your explanation of the Gaco Western products and various warranty systems that were available sell us on your Company and the Gaco membrane system. As you know, we selected the Twenty Year Labor and Material Membrane Warranty that is fully transferable should we sell the building in the future.
It was a good decision on our part and we appreciated your return of phone calls and text messages in a timely manner, keeping us informed on work progress and keeping the work site as clean as possible for a roof coating and repair job. As a retired Professional Engineer (P.E.) who visited many construction sites, I know this is not always an easy task. We also prefer to use contractors that personally supervise the "work in progress" as you promised and did do.
You are welcome to use us as a reference to future clients, suppliers, National Roofing Contractors Association, etc., should you choose to do so.
Rolland L., Retired P.E.